The Instant Virtual Reference Electronic Service
(SERVI, Spanish acronym) of the Tomás Bonilla Feliciano Legislative
Library and the Office of Legislative Services.
The world of information technology is advancing rapidly, and accordingly,
so have people’s expectations grown as to obtaining information easily
and promptly, free from hourly schedules and from any part of the world.
The Internet is in part fulfilling those expectations, and here at
the Legislative Library, we are proud to be the first library to offer
this virtual reference service, which is already available at many
libraries in the
Among the advantages offered by
this service are:
communication with a librarian
computer-to-computer uploading of files from any part of the world,
subject to document availability
service is free
instructions can be provided through this service on Internet search
and browsing methods.
through Thursday from 5:00 PM to 8:00 PM
service will also be available during certain trial periods at a daytime
hourly schedule on weekdays.
Using the Service
To begin a virtual reference
session, you may add our address email@example.com
to your contact list; if you wish to begin your session without adding
us to your list, follow these steps (Messenger Version 7.0):
on the messenger window, click Actions.
A list will
be displayed; click Send an instant
window that has opened, click the Other
Click the OK
window will open automatically. Begin
conversation as usual on MSN Messenger.
this process whenever you wish to begin a conversation if you have not
added us to your contact list.
Read the publish articles in spanish on S.E.R.V.I.
can also contact us using the following programs:
Account Number: 341003162
Messenger Contact: BibliotecaOSL
Online Instant Messenger (www.aim.com)
Online Instant Messenger Contact: BibliotecaOSL